Oh no! So you've decided for some reason that your new specs just aren't quite perfect. Well don't worry, Ambr Eyewear will always do it's best to rectify any situation to make sure you're 100% satisfied. Whether you'd like to return or exchange your new glasses, then this is where you can find all the necessary information.
If you're a new glasses wearer, please give it a week to get used to it before considering a return.
These are our main conditions relating to Returns & Exchanges:
- United States of America, Canada, Australia, New Zealand, United Kingdom, Republic of Ireland, France, Germany, Spain, Netherlands, Belgium, Portugal, Sweden, Finland, Denmark, Italy, Poland and Latvia.
FOR U.S.A AND CANADA
- Download the Returns & Exchanges form by clicking here and print out a hard copy.
- Complete the form, making sure to include the original order date.
- Outline on the form whether you require a refund or an exchange. If it's an exchange, there is space at the bottom of the page to enter the desired new frame.
- Be sure to include a PayPal address. This is the only way we can refund the return postage costs.
- Send the glasses alongside the completed form to the following address:
Ambr Eyewear
413 Lawrence Rd.
Havertown
PA 19083
USA
- Please send the package via USPS or Canada Post standard mail. This should cost around $7, which will be reimbursed to you.
FOR REST OF WORLD
- Download the Returns & Exchanges form by clicking here and print out a hard copy.
- Complete the form, making sure to include the original order date.
- Outline on the form whether you require a refund or an exchange. If it's an exchange, there is space at the bottom of the page to enter the desired new frame.
- Be sure to include a PayPal address. This is the only way we can refund the return postage costs.
- Send the glasses alongside the completed form to the following address:
Ambr Eyewear
1A Anglesea Lane
Dun Laoghaire
Dublin
Ireland
- Please send the package via your national postal provider's standard mail (e.g. Royal Mail, Deutsche Post, Correos etc.)