Returns & Exchanges

Oh no! So you've decided for some reason that your new specs just aren't quite perfect. Well don't worry, Ambr Eyewear will always do it's best to rectify any situation to make sure you're 100% satisfied. Whether you'd like to return or exchange your new glasses, then this is where you can find all the necessary information.

If you're a new glasses wearer, please give it a week to get used to it before considering a return. 

These are our main conditions relating to Returns & Exchanges:

• Please note though that we can only accept glasses that have been sent back to us 30 days after they've been received.We can calculate this by checking the time shown by the postal tracking numbers. 
• Ambr Eyewear reserves the right not to refund certain prescription orders in exceptional cases (where wrong prescription is provided etc.)
• It is also imperative that glasses are returned in perfect physical condition. That also means no makeup on the nose bridge!
• We will only refund a maximum of 2 pairs per order. For example, if you order 3 pairs and return 2, that's perfectly fine. However, if you order 4 or more we will still only be able to refund maximum 2.
• While all orders are limited to two prescription pairs of glasses per order, we still offer a 30-day risk-free return policy after the delivery of your order. We have free shipping, returns, and exchanges.
• We will refund return shipping costs on orders from the following countries only:

- United States of America, Canada, Australia, New Zealand, United Kingdom, Republic of Ireland, France, Germany, Spain, Netherlands, Belgium, Portugal, Sweden, Finland, Denmark, Italy, Poland and Latvia.

FOR U.S.A AND CANADA

- Download the Returns & Exchanges form by clicking here and print out a hard copy.

- Complete the form, making sure to include the original order date.

- Outline on the form whether you require a refund or an exchange. If it's an exchange, there is space at the bottom of the page to enter the desired new frame.

- Be sure to include a PayPal address. This is the only way we can refund the return postage costs.

- Send the glasses alongside the completed form to the following address:

Ambr Eyewear

413 Lawrence Rd.

Havertown

PA 19083

USA

- Please send the package via USPS or Canada Post standard mail. This should cost around $7, which will be reimbursed to you.

FOR REST OF WORLD

 - Download the Returns & Exchanges form by clicking here and print out a hard copy.

- Complete the form, making sure to include the original order date.

- Outline on the form whether you require a refund or an exchange. If it's an exchange, there is space at the bottom of the page to enter the desired new frame.

- Be sure to include a PayPal address. This is the only way we can refund the return postage costs.

- Send the glasses alongside the completed form to the following address:

Ambr Eyewear

1A Anglesea Lane

Dun Laoghaire

Dublin

Ireland

- Please send the package via your national postal provider's standard mail (e.g. Royal Mail, Deutsche Post, Correos etc.)